JM Security News
March 27, 2020

Our response to COVID-19

At JM Security Canada, our top priorities are:

  1. Safety of employees and their families.
  2. Safety of customers.
  3. Safety of the community.

Employee Safety

We ask all of our employees to rigorously practice the fundamentals outlined by the CDC:

  • Stay home when sick
  • Wash hands frequently with soap and water for at least 20 seconds
  • Use a hand sanitizer frequently throughout the day
  • Cover coughs and sneezes with a tissue or upper sleeve
  • Clean commonly touched surfaces and objects including phone and tools

Quoting

We are adhering to Health Canada recommendations to exercise social distancing, and are offering online and over-the-phone quoting alternatives for customers who would prefer those options. We created an interactive online quoting tool that takes 2-3 minutes to complete. If you'd prefer, you can call us at 226-210-3627 for a phone quote. The phone conversations will take place in 30-minute blocks, and simple instructions will be provided.

On-site

Should a customer require on-site install or service, all employees will follow CDC best hygiene practices and complete a daily 'fitness for duty assessment' including temperature and symptoms check before they begin the workday.

The team will arrive at installs prepared with additional personal cleaning supplies and will limit contact with any/all surfaces.  Any surfaces that we come in contact with will be cleaned.

Customer Contact

Customers will receive a pre-visit notification where customers can ask any questions or express concerns about the upcoming visit.  We also ask that you reschedule any upcoming visits to your home if someone in the household is showing signs of illness including fever or flu-like symptoms.

If you are unable to reschedule before a technician arrives, we ask that you notify him/her before they enter your home.  We empower technicians to make decisions regarding their personal health and safety including ending appointments if anyone in the household is showing symptoms of flu or contagious illnesses. These are certainly unprecedented times, and we're all doing our part to minimize the spread of COVID-19, while balancing the need to continue delivering our essential services.

If you have any additional questions or concerns, please reach out to us at info@jmsecurity.ca, or 226-210-3627.


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